Returns & Exchanges
We want you to be fully satisfied with your creative tools, which is why we offer a 30-day return window for items in their original packaging. Please ensure products are unused and include all original components to qualify for a full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return.
Prepare the Package
Securely pack the items in their original Staedtler packaging to prevent damage during transit and include the provided packing slip.
Ship the Items
Affix the prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing